EmberGlow Rustic Pillar Candle – Velvet Red & Copper FAQ Help Center
Browse through our most frequently asked questions or reach out directly!
General Questions
We are known for delivering high-quality, customizable event decorations and branded merchandise tailored for impactful marketing experiences.
We offer a wide range of products and services, including event decorations like wedding arches, vases, and candles, as well as custom merchandise such as pens, tote bags, polo shirts, and insulated drinkware. We also specialize in backdrop & fabric printing and provide marketing services.
Absolutely! We specialize in creating custom event decorations tailored to your specific theme.
The lead time for custom merchandise typically ranges from 7 to 14 business days, depending on the complexity of the design and the quantity ordered. We will provide you with an estimated delivery date once we have your order details.
To place an order, simply visit our website and select the products you’re interested in. For custom items, you can contact our customer service team to discuss your requirements and receive a personalized quote.
Can’t find an answer?
Reach out to us—we’re happy to assist with all your inquiries!
Custom Orders
We offer a wide range of custom orders, including event decorations such as wedding arches, vases, candles, and custom merchandise like pens, tote bags, polo shirts, and insulated drinkware. We can tailor the design and branding to your specific needs.
To submit a custom design, you can send your design files to us via email, or you can work directly with our design team to create the perfect design. We accept a variety of file formats, including AI, EPS, PDF, PNG, and JPG.
Yes, there is typically a minimum order quantity for custom products. The minimum varies depending on the product type and customization options. Please contact our team for specific details based on your desired product.
Yes, we offer proofs or digital mockups for custom orders. We’ll send you a preview of the design for your approval before proceeding with production to ensure everything is to your liking.
The lead time for custom orders typically ranges from 7 to 14 business days, depending on the complexity of the design and the product quantity. We will provide you with a more accurate timeline after receiving your order and design details.
Changes can be made to your custom order before production begins. Once production starts, modifications may not be possible, or they may incur additional charges. Please contact us as soon as possible if you need to make any adjustments.
Yes, there are additional costs for customization, such as design fees, setup charges, and higher product costs depending on the complexity of your order. We will provide a detailed quote before finalizing the order.
Yes, we offer rush orders for an additional fee, depending on the product and required turnaround time. Please contact our team to discuss your urgent order requirements and get a personalized quote.
Shipping & Recent Orders
We offer a variety of shipping options, including standard and expedited shipping, both locally and internationally. You will be able to see the available options and their costs during checkout.
Delivery times vary depending on the shipping method and destination. Local orders typically arrive within 3 to 7 business days, while international orders may take anywhere from 7 to 21 business days. You will receive a tracking number once your order has been dispatched, so you can monitor its progress.
Once an order has been processed and shipped, we are unable to change the shipping address. If you realize there is an issue with your address, please contact us immediately before we ship the order, and we will do our best to assist you.
If your order arrives damaged, please contact our customer service team within 2 days of receiving your package. Be sure to include photos of the damaged items and packaging. We will arrange for a replacement or refund based on the severity of the damage.
If you are not completely satisfied with your purchase, you can return most items within 2 days of receipt. To initiate a return, please contact our customer service team with your order details. Returned items must be unused, in their original packaging, and in resellable condition. Custom and personalized items cannot be returned unless they are faulty or an error was made on our part.