At NEXWAVE MARKETING SDN. BHD., we aim to provide fast, reliable shipping services to ensure your order arrives safely and on time. The following outlines our shipping policies:

2.1 Shipping Methods & Delivery Time

We offer various shipping methods based on your location and preferences:

• Local Shipping: Estimated delivery time of 3-7 business days within Malaysia.
• International Shipping: Estimated delivery time of 7-21 business days, depending on the destination country.

Shipping times are approximate and may vary due to factors such as weather, customs processing, and other unforeseen circumstances.

2.2 Shipping Costs

Shipping costs are calculated based on the weight of the items, the destination address, and the shipping method selected during checkout. You will see the available shipping options and their costs before finalizing your purchase.

2.3 Order Processing Time

Orders are typically processed and shipped within 1-2 business days after the payment has been confirmed. Orders placed on weekends or public holidays will be processed the next business day.

2.4 Tracking Your Order

Once your order is shipped, you will receive a tracking number via email so you can track the progress of your shipment. Please allow up to 24 hours for tracking information to become available after dispatch.

2.5 Shipping Restrictions

Some countries may have import restrictions or regulations that prevent certain products from being shipped. If your order is affected, we will notify you and provide a refund or alternative solutions.

2.6 Undeliverable Packages

In the event that a package is undeliverable or returned due to incorrect shipping information, the customer will be responsible for any additional shipping fees. Please ensure that your shipping information is accurate before placing your order.

2.7 Shipping Issues

If you experience any issues with your shipment, such as delays, damage, or missing items, please contact us immediately at nexwavemarketing26@gmail.com. We will work with our shipping partners to resolve the issue promptly.