We want you to be completely satisfied with your purchase from NEXWAVE MARKETING SDN. BHD.. If for any reason you are not satisfied, we offer a clear and fair return policy.

3.1 General Return Guidelines

• Eligible Returns: You may return most products within 2 days of receipt if they are unused, in their original packaging, and in resellable condition.
• Non-Returnable Items: Custom and personalized items are non-returnable unless they are faulty or an error occurred on our part.
• Return Process: To initiate a return, please contact our customer service team at nexwavemarketing26@gmail.com with your order details. We will provide instructions on how to return the product and issue a return authorization if necessary.

3.2 Refunds

Once we receive your returned item and verify its condition, we will issue a refund to the original payment method. Please note that shipping fees are non-refundable, and you are responsible for the return shipping costs unless the return is due to a mistake on our part.

3.3 Damaged or Defective Items

If your product is damaged or defective upon arrival, please contact us within 2 days of receiving your order. Provide photos of the damage or defect, and we will either send a replacement or issue a full refund, depending on your preference and product availability.

3.4 Exchange Policy

We currently do not offer exchanges. If you wish to exchange an item, you will need to return the original item and place a new order for the desired product.

3.5 Return Shipping Costs

If you are returning an item due to a mistake on our part (e.g., defective or incorrect items), we will cover the return shipping costs. However, if you are returning the item for personal reasons (e.g., a change of mind), the return shipping costs will be the responsibility of the customer.

3.6 Processing Time

Once we receive your returned item, please allow 5-7 business days for us to process the return and issue a refund.

3.7 How to Contact Us for Returns

For any return-related inquiries, please reach out to our customer service team at nexwavemarketing26@gmail.com. We will guide you through the process and ensure that your return is handled smoothly.